i have refrained from whining about work here..bec…

i have refrained from whining about work here..because if i do there won’t be an end. and its not like you all can understand anyway.

but there was this one case here today. on which i feel i must share. i got berated for 1 hour, had to promise a callback tmr to get berated again…because this customer had an oustanding amount of 4.96 on her card when she went to cancel it. she claimed she never received her card. never used it. had to trace the amount to last year. and when i went thru all the trouble to retrieve the statements… i found out that she had actually paid for her card membership fee for this card which she did not get. thing is she paid less…4.96.

spend an hour arguing that by paying that amount she acknowledge she did receive this card. and that was over a year ago. why did she not cancel the bloody card then! i mean this amount was quite big..140+. yet they happily paid this amount and now they want to argue over the bloody $4.96. i can understand principle…but going by that i can also refuse to raise for her a waiver simply because its been a year and by actually paying she acknowledged this card’s existence.

did i mention how stupid i think line of credits ah? who came up with the brilliant idea to extend non-existent cash to idiots??!??! never heard of saving for it? few people use it like its meant to be used…you accumulate your bills, pay it off at the end of the month start the next month anew. yet so many accounts i look at..people are just getting by on minimum payments. perhaps they think when they die this amount will just dissappear. which is true..but by then they would have paid off many times the original amount.

oh and never ever sign up for a uob credit card. they have the largest installed base..but they spend all that money on promotions. and roadshows. and less on where it matters most….the backend processing. they have a team of 10 people analysing the 1000 cards they receive per day. their customer service is housed in 2 floors. you can wait up to a month for your card to be issued. I have worked in 2 departments and it has all been the same…overworked staff. not that i’m overworked. but i have heard plenty of horror stories from customers…